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NHS - OPEN FOR BUSINESS


 


 



  • If you need medical help, the NHS is still here for you.


 



  • If you need medical help from your GP please contact us by phone to be assessed.


 



  • If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.


 



  • If it’s a serious or life-threatening emergency, call 999


 



  • If you are told to go to hospital it is important that you go to hospital.


 



  • You should continue to attend your appointments, unless you have been told not to attend.


 


Prescriptions



  • You can order your repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available.


 



  • If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you.

  •  

  • To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.


 


Routine vaccinations



  • It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.

  •  

  • If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice.


 


Cancer Patients



  • If you have a symptom that you are worried about, you must contact your GP Practice.


 



  • Your clinician will discuss with you the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus.


 


 


Heart Attack Patients



  • If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.

  •  

  • If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.


 


Stroke Patients



  • If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.


 



  • You can spot the symptoms of a stroke by using the FAST test:



  • Face - is the face drooping / fallen on one side? Can they smile?

  • Arms - can they raise both arms and keep them there?

  • Speech - is it slurred?

  • Time to call 999 if you see any of the above signs


 


Pregnant Women



  • If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.


 



  • If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.


 


Parents of young children



  • If you are worried about the health of your baby or child, please call 111.


 



  • If it’s a serious or life-threatening emergency, call 999


 


Mental Health



  • NHS is here to support your mental health during the coronavirus pandemic, as well as your physical health.


 



  • If you are concerned about the mental health of your child, please contact your GP or check online self-referral options for under 18 years olds at:


www.nhs.uk/conditions/stress-anxiety-depression/


 



  • If you are facing mental health issues contact your GP or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via your GP or online.

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  • If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies at:


www.nhs.uk/conditions/stress-anxiety-depression/


 



  • If you are facing a mental health crisis, use the NHS 111 online service. If you cannot get help online, call 111.


 


 


 


Learning Disability and Autism



  • If you need medical help reasonable adjustments will be made so you get the right care and support.

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  • Your local community teams and crisis support lines are available if you are worried or anxious.


 

Accessibility Statement for My Surgery Website

This website is run by My Surgery Website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • the website is usable with Browsealoud.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • video streams do not have captions
  • website not accessible via a keyboard
  • colour contrast doesn’t meet 4.5:1 ratio

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquiries@mysurgerywebsite.co.uk

Tel: 0333 433 0021

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

My Surgery Website
Indigo House
Sussex Avenue
Hunslet
Leeds
LS10 2LF

Email: enquiries@mysurgerywebsite.co.uk

Report all accessibility issues for My Surgery Website via email to enquiries@mysurgerywebsite.co.uk with the email subjects “Accessibility Problem”.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Non Unique Elements

Not all elements on a page have a unique ID.This fails WCAG 2.1 success criterion 1.3.1 & 4.1.1 (Info and Relationships & Parsing).

We plan to make all elements unique by September 2020.

Input Fields

All input fields don’t have descriptions and role attributes. This fails WCAG 2.1 success criterion 1.3.1, 3.3.2, 4.1.2 (Info and Relationships, Label or Instruction & Name, Role,Value).

We plan a descriptions and role attributes to all input fields by September 2020.

Content not Included in Landmarks

Not all landmarks include content.This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

We plan to make all elements unique by September 2020.

Labels in Forms

Not all labels are connected to a form control.This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

We plan to make all elements unique by September 2020.

Form Elements are not Group

Not all form elements are grouped.This fails WCAG 2.1 success criterion 1.3.1 & 3.3.2 (Info and Relationships Label or Instructions).

We plan to add group elements by September 2020.

Colour Contrast

The default colour combinations fail to meet the 4.5:1 contrast ratio.This fails WCAG 2.1 success criterion 1.4.3 (Contrast).

We plan to add an ID by September 2020.

No Keyboard Shortcuts

The content is not accessible via a keyboard.This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).

We plan to keyboard access by September 2020.

Webpage Titles

Not all pages have titles.This fails WCAG 2.1 success criterion 2.4.2 (Page Titled).

We plan to keyboard access by September 2020.

Focus on Elements

Not all elements are focused on highlight.This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).

We plan to keyboard access by September 2020.

Language of Page

Language of pages has not been set.This fails WCAG 2.1 success criterion 3.1.1 (Language of Page).

We plan to add group elements by September 2020.

Submit Actions

All Submit buttons don’t have the correct action type. This fails WCAG 2.1 success criterion 3.2.2 & 4.1.2 (On Input & Name, Role, Value).

We plan to correct the button types by September 2020.

Disproportionate burden

Alternative Tags for Images

Some images do not have a text alternative, so people using a screen reader can’t access the information. This fails WCAG 1.1 success criterion 1.1.1 (Non-text Content).

My Surgery Website is a content management system and don’t control the images added by end users.

Link Description

Not all external link descriptions specify the link destination. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose in Context).

My Surgery Website is a content management system and don’t control the content users add.

iFrame Descriptions Missing

Some iframes are missing the description. This fails WCAG 2.1 success criterion 4.1.2 (Name,Role,Value).

My Surgery Website is a content management system and don’t control the content provided via an iframe

Inline Styling

Some content contains inline styling. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

My Surgery Website is a content management system and don’t control the content users add.

Content that’s not within the scope of the accessibility regulations

Audio Captions

YouTube fails to show audio descriptions as default. This fails WCAG 2.1 success criterion 1.2.5 (Audio Description).

The information is from third party software and added via an iframe on to our site. There is a setting option to turn on audio description via the video.

Links to Multiple Destinations

Dropdown menus have links to multiple destinations.This fails WCAG 2.1 success criterion 2.4.4 (Link of Purpose).

How we tested this website

This website was last tested on 27th September 2019. The test was carried out My Surgery Website. We tested the site using the Chrome extension application ‘Site Improver Accessibility Checker’. The website also went under manual testing.

We tested:

Our main website platform

  • all templates
  • all default colour combinations available via the platform
  • all widgets

This statement was prepared on 27th September 2019. It was last updated on 27th September 2019.

 
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